Shipping Policy
### Local Pickup (Georgia)
– Free pickup at our Hiram, GA location
– Same-day pickup available for in-stock items
– Call ahead to confirm availability: 678-333-2759
– Pickup hours: Monday – Friday, 8:00 AM – 5:00 PM
### Local Delivery (Georgia)
– Same-day delivery available throughout Georgia
– Delivery fee: Estimated according to delivery distance
– Service area: All Georgia
– Call for scheduling: 678-333-2759
– Delivery hours: Monday – Friday, 8:00 AM – 5:00 PM
### Delivery Process
1. Place order online or call us
2. We confirm availability and schedule delivery
3. Payment processed (card or COD)
4. Equipment delivered to your location
5. Installation is your responsibility (we can refer installers)
### Important Notes
– All equipment is brand new from Goodman
– Check equipment upon delivery for damage
– Report any damage immediately
– Signature required for delivery
– We cannot deliver to certain locations (stairs, etc.)
### Nationwide Shipping
Coming soon! We’re working on expanding our shipping capabilities nationwide.
Return Policy
### HVAC Equipment Returns
#### Unopened Units
– Returns accepted within 30 days of purchase
– 15% restocking fee applies
– Customer responsible for return shipping
– Must be in original packaging
– Must include all accessories and documentation
#### Opened/Installed Units
– No returns on opened or installed equipment
– Manufacturer warranty applies for defects
– Contact Goodman directly for warranty claims: 1-877-254-4729
– We can assist with warranty registration
#### Special Orders
– No returns on special order items
– Please confirm specifications before ordering
### Return Process
1. Contact us within 30 days of purchase
2. Provide order number and reason for return
3. Receive return authorization number
4. Ship item back in original packaging
5. Refund processed within 5 business days of receipt
### Refund Method
– Refunds issued to original payment method
– COD orders refunded via check or store credit
### Damaged Items
– Report damage immediately upon delivery
– We will arrange replacement or refund
– Do not install damaged equipment
### Cancellations
– Orders can be cancelled before shipping
– After shipping, return policy applies
– Cancellation fee may apply for special orders
Terms & Conditions
### Acceptance of Terms
By purchasing from AC Direct Supply, you agree to these terms and conditions.
### Products
All HVAC equipment is brand new from Goodman. We reserve the right to:
– Update product specifications
– Discontinue products
– Correct pricing errors
### Pricing
All prices are in USD. We reserve the right to change prices without notice.
Prices shown are final – no additional hidden fees.
### Payment
We accept:
– Credit cards (processed through Stripe)
– Cash on delivery (COD)
Payment is required before or at time of delivery.
### Shipping
See our Shipping Policy for complete details.
### Returns
See our Return Policy for complete details.
### Warranty
Goodman manufacturer warranties apply. Warranty registration required within 60 days.
We assist with warranty registration but are not responsible for warranty claims.
### Installation
Installation is customer’s responsibility. We can refer qualified HVAC contractors
but do not perform installations ourselves.
### Limitation of Liability
AC Direct Supply is not liable for:
– Installation errors or damage
– Improper use of equipment
– Consequential damages
– Lost profits or business interruption
### Governing Law
These terms are governed by Georgia law. Any disputes will be resolved in Georgia courts.
### Privacy
We respect your privacy and protect your personal information.
### Changes
We may update these terms at any time. Continued use constitutes acceptance.
Warranty Information
### Goodman Warranty Coverage
#### Standard Warranty (Without Registration)
– Compressor: 5-year parts warranty
– Heat exchanger: 20-year limited warranty
– All other parts: 5-year limited warranty
#### Extended Warranty (With Online Registration)
– Compressor: 10-year parts warranty
– Heat exchanger: Lifetime limited warranty
– All other parts: 10-year limited warranty
### Registration Required
– Must register within 60 days of installation for extended warranty
– Registration is free and easy
– We provide registration assistance
### How to Register
1. Visit goodmanmfg.com/warranty
2. Enter your model and serial numbers
3. Complete registration form
4. Keep confirmation for your records
### Warranty Claims
For warranty claims, contact Goodman directly:
– Phone: 1-877-254-4729
– Website: goodmanmfg.com
Have ready:
– Model number
– Serial number
– Installation date
– Proof of purchase
### What’s Covered
– Defective parts
– Component failures
– Manufacturing defects
### What’s Not Covered
– Labor costs
– Installation errors
– Improper maintenance
– Normal wear and tear
– Damage from misuse
### Our Support
We help you with:
– Warranty registration
– Finding model/serial numbers
– Understanding warranty coverage
– Contacting Goodman for claims
About US
AC Direct Supply is your local Georgia HVAC equipment supplier. We specialize in providing premium Goodman products
at competitive prices with same-day pickup and delivery.
### Our Mission
To provide Georgia homeowners and contractors with the best HVAC equipment at the best prices, with the fastest
service possible.
### What We Offer
– Goodman authorized dealer
– Direct supplier pricing
– Same-day pickup and delivery
– Expert product knowledge
– Installation referrals
– Warranty assistance
### Why Choose Us
– **Fastest Service:** Same-day pickup and delivery in Georgia
– **Best Prices:** Direct supplier relationships mean savings for you
– **Local Experts:** We understand Georgia homes and climate
– **Authorized Dealer:** Valid warranties and factory support
– **Open to Everyone:** Homeowners and contractors welcome
### Our Location
Paris Cir, Hiram GA 30141
Phone: 678-333-2759
Email: [email protected]
### Business Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
### Service Area
We serve the entire state of Georgia with same-day pickup and delivery.
Coming soon: Nationwide shipping!